New software brings a bill, a maintenance obligation, and a change to how people work. Before recommending it, we ask whether the improvement is worth all three. These four questions guide that judgment.
We should be able to say whose work will change and why. That might mean fewer late orders, less scrap, or faster quotes.
An application may save time for a planner and create work for three support teams. We count both sides and look for steps or systems that can be retired.
We ask experienced people how they handle the difficult cases and record the rule, the exception, and the reason. The next person can use that judgment too.
Your team needs to know how to release a change, investigate a failure, and get help. We plan that handover while the system is being built.
We can help you assess a proposed use case or decide what to do with a program already under way.